Terms of Service

ARI provides customer relationship management tools, including but not limited to contact and lead management, campaign automation, communication sequencing, and related integrations (collectively, the “Service”). We may add, modify, or discontinue features at our discretion, with reasonable notice for material changes.

• You must provide accurate, current, and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must notify us promptly of any unauthorized use of your account.
• You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent.

• Plans. ARI is offered under tiered subscription plans (currently Starter, Growth, and Pro), each with different feature sets and pricing as described on our pricing page or order form.
• Billing Cycle. Subscriptions are billed in advance on a monthly (or annual, if selected) recurring basis, via the payment method on file.
• Automatic Renewal. Subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date.
• Price Changes.We may change subscription pricing with at least 30 days' notice before the change takes effect on your next billing cycle.
• Late/Failed Payments. If payment fails, we may suspend or terminate access to the Service until payment is received.
• Taxes. Fees are exclusive of applicable taxes, which you are responsible for unless we are required by law to collect them.
• Refunds. Except as required by law or expressly stated in an order form, fees are non-refundable, including for partial billing periods.

If a free trial is offered, it will convert to a paid subscription automatically at the end of the trial period unless canceled before it ends. We may modify or terminate trial offers at any time without notice.

You agree not to:

• Use the Service for any unlawful purpose, including sending unsolicited communications (spam) in violation of applicable law (e.g., TCPA, CAN-SPAM, CASL);
• Upload or transmit data you do not have the right to use, including contact information obtained without proper consent;
• Reverse-engineer, decompile, or attempt to extract the source code of the Service;
• Interfere with or disrupt the integrity or performance of the Service;
• Use the Service to harass, defraud, or mislead any third party;
• Resell or sublicense the Service without our prior written consent.

You are solely responsible for ensuring your use of the Service (including any automated messaging, calling, or texting features) complies with applicable telemarketing, data privacy, and consumer protection laws.

• Ownership.You retain all rights to the data, contacts, and content you upload to the Service (“Customer Data”).
• License to Us. You grant us a limited license to host, process, and use Customer Data solely to provide and improve the Service.
• Your Responsibility. You are responsible for the accuracy, legality, and consent basis of any Customer Data you upload, including contact lists used for outreach campaigns.
• Data Deletion. Upon termination of your account, we will delete or anonymize Customer Data within a commercially reasonable period, except as required for legal, backup, or compliance purposes.

The Service may integrate with third-party platforms you connect (currently Google Calendar and Dotloop, plus messaging providers such as Twilio (SMS), Email delivery, Slybroadcast (ringless voicemail)). We are not responsible for the availability, performance, or data practices of third-party services, and your use of such integrations is subject to their own terms.

The Service, including its software, design, trademarks, and content (excluding Customer Data), is owned by the Company and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as permitted herein.

Each party agrees to protect the other's confidential information disclosed in connection with the Service and not to use it except as necessary to perform obligations under these Terms.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless the Company, its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party right, including consent or privacy laws related to Customer Data.

• These Terms remain in effect while you use the Service.
• Either party may terminate for convenience by canceling the subscription, effective at the end of the current billing period.
• We may suspend or terminate your access immediately for material breach of these Terms, including non-payment or unlawful use.
• Sections that by their nature should survive termination (e.g., Payment obligations accrued, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification) will survive.

We may update these Terms from time to time. We will provide notice of material changes (e.g., via email or in-app notice). Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Florida, and both parties consent to jurisdiction there.

• Entire Agreement. These Terms, together with any order form or Privacy Policy, constitute the entire agreement between you and the Company regarding the Service.
• Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.
• No Waiver. Failure to enforce any provision is not a waiver of that provision.
• Assignment. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.

Questions about these Terms should be directed to:

Kikzeny Cartagena LLC
hello@myari.io